Support
Support
Karanite is run by one person. Email is the fastest way to reach a human — pick the address that matches your question and you will get to the right place first time.
Response times
Pro includes a one-business-day response target. Free-tier questions and general enquiries are answered as soon as possible, usually within a few days. Rights and privacy requests are answered within 30 days, as set out in our Privacy Policy.
Billing, subscriptions and account help
Anything about a charge, a plan, a refund, or getting into your account. Include the email address on the account and, if it is about a charge, the date and amount.
- A charge you do not recognise, or a duplicate charge
- Changing or cancelling a plan, or switching billing rhythm
- Pro features not unlocking after payment
- Trouble signing in or getting back into your account
Bugs and problems during a game
Tell us the room code, roughly when it happened, and what you saw. Signed-in users can also use the “Report a problem” button in the app, which attaches technical detail automatically.
- A room that would not start, or players who could not join
- Scores, timers or questions behaving unexpectedly
- Something broken on a phone or a specific browser
Content, copyright and abuse
Rights holders, takedown requests, and reports about user-submitted content or behaviour. This is the address filed with our copyright agent registration.
- A copyright or trademark takedown request
- Reporting a room name, nickname, custom question or uploaded image
- Reporting harassment or abuse by another user
Privacy and your data
Requests about the personal data Karanite holds. See the Privacy Policy for what is collected and how long it is kept.
- Getting a copy of your data, or asking for it to be deleted
- Questions about analytics, cookies or consent
Before you email
These pages answer the most common questions:
- How to play — hosting a room, joining with a code, and what each mode does.
- Pricing — what each plan includes, with a billing and refunds section.
- Refund policy — when a refund is issued and how to request one.
- Report content — the full copyright and content-report process.
Karanite is an independent, unofficial trivia platform, operated by Khaleel Alqallaf from Kuwait. It is not affiliated with, endorsed by, or sponsored by any game publisher. See Trademarks & Credits.
